Faulty/Broken Jewellery Warranty
We take pride in offering high-quality jewellery; however, on rare occasions a piece may be faulty. In such cases, we are happy to provide a 90-day warranty.
Note our warranty does not include the following:
- Misplaced jewellery
- Pearl discoloration
- Normal wear and tear, including scratches and minor damage
- Damage from misuse of jewellery
If you receive a faulty item or if a piece of jewellery breaks due to a manufacturing defect, you have 90 days from the delivery date to submit a claim. Once your claim is approved, you will be eligible for a replacement shipped at our cost. If the item is out of stock we are happy to issue a store credit or a refund.
Please note: Keep all previously damaged items, as they may be required for future warranty claims. Warranty coverage applies only to items purchased directly from Salt and Sun The Label.
If you are eligible and wish to submit a claim, please reach out to us at saltandsunshop@outlook.com.au with the following information:
- Current shipping address
- Your order number
- Proof of purchase
- Which item is damaged
- A description of the problem
- Photographic evidence
Salt and Sun The Label reserves the right to deny any warranty claim.
Whilst our preferred method of rectifying warranty claims is replacement, you may choose to have a refund on the faulty item.